Customer Reviews (28)
laura moore
2020-10-08
Gorgeous!
Blew the pool up today - it's gorgeous, I'm well excited! such a lovely pool
Georgie Shah
2020-10-12
Brilliant service
I just wanted to say thank you for the brilliant service we have received from you I didn’t realise that I would go into labour within 16 hours of ordering the pool, but your speedy dispatch meant that the pool actually arrived just before I really wanted to use it. The birth wouldn’t have been the same without it Thank you very much
Catt
2024-08-01
Wonderful company to rent from
Wonderful company to rent from - I got a birthing pool that had absolutely everything I needed. Instructions were nice and clear and returns was easy to follow as well. I ended up needing an extra week and they were very accommodating and understanding. Would definitely recommend!
S K
2024-01-02
Birth pool and equipment itself was top quality.
The birth pool and equipment itself was top quality. I also ordered the comfort pack which had the knee cushion and stool. That didn’t prove to be too helpful especially because you cannot use it in the pool. The reason I’m leaving a 2 star review is because it was an absolute nightmare returning it. Instructions on collection are limited only to America. The page for UK seems to be broken. That left us with a return option that required us to drop it off to the closest pick up point. Since you’re required to return it within 2 days of delivery we were under a lot of pressure and at a time like that there are not enough resources or physical ability to drop it off at a store. Frankly I’m quite disappointed with the whole process. Reply: Thankyou for your review and we are sorry that your had a poor return experience. We have spoken to UPS with regard to this and hopefully this issue has been resolved. Should anyone else have this issue, please call us on 01526 344266 and we will help resolve any problems as we can book the collection remotely for you.
Ella Hurdle
2023-09-10
Serenity pool and TENS hire
Cannot recommend enough. Everything arrived when expected, and the pool was easy to set up/use/pack down again. I also hired a TENS machine which was a huge help during labour. The returns process was easy. Fantastic company!
Nikola Hamer
2023-08-26
Amazing company
Amazing company, I went post dates to 43.1 before having my home birth they were happy to extend the hire free of charge and very quick to reply. They always used such positive language in the emails that it made me feel good about my decision of going past my due date. They were so helpful after to help us return the package. We didn’t need anything else for home birth other than some towels… I would recommend to anyone who is thinking of a home birth 😊
Antonio I.P.
2023-08-22
Serenity hire pool
Really good customer team, product got delivered in perfect conditions and earlier than expected. Instructions are easy to follow and return instructions are clear and simple to execute.
Niyah Renshaw
2023-08-06
Serenity hire
If anyone is having any doubts about if they should hire a birth pool or not then please don't! I cant recommend it enough you have everything you need inside the tote, delivery was fast and the return was easy. I would 100% use them again when the time comes!
Lewis Carter
2023-07-02
Great service
Great service from start to finish. Pool was perfect as our lounge is not the biggest and fit well. Definitely would recommend
Michelle Richardson
2022-07-28
Excellent experience with this company
Excellent experience with this company, the pool arrived promptly and the instructions on how to inflate and deflate the pool were easy to follow, everything we needed was in the kit and the returns process was simple and quick. Would definitely recommend them.
Tracy Mapp
2022-09-13
Serenity hire pool
Great quality pool hire - delivered quickly and contains everything needed. Great communication too
Antoinette Marretty
2021-06-06
midwives were impressed
We opted for a home birth and couldn't have been happier with the pool. Everything was made easy, we were unsure we would be able to have a home birth so waited until the last minute to hire the pool, fortunately it was available. It was delivered the very next day and was simple to set up and to pack away. The midwives were impressed and wanted to know where the pool was from so they could recommend the service to other mums.
Kate Ogilvie
2021-05-18
Thank you!
I only went for a home birth because of covid restrictions. I liked the idea of it but I also loved the pool birth with my first baby. I assumed having a pool birth at home would be too much of a chore. It definitely wasn’t - it was so, so easy. From making the booking online, the delivery, the information provided, the return - the whole process! It was the best and easiest experience I could have imagined . Thank you!
Stringtheorist
2021-04-22
immensely grateful for the service received
My partner and I have been immensely grateful for the service received from the birth partnership and for the astounding quality of the mia via pool and equipment given to us for the hire period. The duration of the hire was perfect allowing plenty of time to get familiar with the set up of the pool and to help keep a relaxed mind in the run up to the labour. My partner birthed a beautiful baby boy and managed to on only two paracetamol, the heat and calm the pool provided had a massive relief of pain. I can’t thank the birth partnership enough for offering such a great deal on their hire services, it made it affordable for us to pursue a home water birth as we had hoped.
Kate Parkes
2021-03-06
Excellent service!
The birth pool was really wonderful and came with everything you need and more. Great communication and really fast and easy to arrange collection after the birth. So glad we decided to hire it was so convenient.
Isabella Mancini
2021-01-31
Highly recommended
We hired Mia Via and the service was excellent. I went overdue and they easily extended my hire. My baby was born in the pool and when we had to organise the return the service was again exceptional and very friendly. Highly recommended
Sammi J
2020-12-21
Excellent service!
Excellent service! My pool arrived quickly & had everything I needed to set it up for our home water birth. Super easy to arrange for pick-up, too. Highly recommend if you're looking for a birth pool hire!
Catherine Collinge
2020-11-25
Mia Via pool
I was very pleased with the customer service I received using the Birth Partnership. A special shout out to Bev on the hire desk. She was super helpful and I approached her having been turned away by other companies and laughed at for wanting a pool so last minute (39 weeks pregnant). I would definitely advise checking all equipment and doing a full dress rehearsal ahead of the big day because we did and found that the pump didn’t work. We contacted The Birth Partnership and they sent a new one straight away.
Sam Denvir
2020-11-05
Excellent service
Excellent service, Birth pool was great quality and we had everything we needed in the box. The instructions for set up are clear to follow, along with the instructions for packing back up and sending back. We where debating where it was worth purchasing our own then selling it on or hiring and we are so glad we decided to hire. The last thing I want to do is to be trying to re sell a birth pool after having the little one just want to enjoy them and get sleep where I can.
Jenna Jewkes
2020-10-24
Mia Via pool hire
Just wanted to say how impressed I was with the service we received. From accommodating me with a pool at short notice, efficient delivery and excellent value for money. Customer service was fabulous and the lady I spoke to on the phone couldn’t be more helpful. I have recommended your company to my midwife and nhs trust for home birth pool hire. Thank you again.
ella roo
2020-09-08
Mia Via pool hire recommended
My pool arrived promptly within the timeframe they had given me and the contents were well packed and clearly labelled in the contents booklet to make it easy to understand which bits were which. The instructions are broken down into separate booklets for set up/draining/returns etc which made it much easier to work out what to do without it getting confusing. During use the pool held its temperature much better than the brand I'd used previously.
Kim Frodsham
2023-09-01
Highly recommend Home Birth Supplies!
Ordering online was easy & quick. I ordered my birth pool kit fairly late into my pregnancy and it arrived within 2 days. The instructions within the kit were easy to follow & the kit contained everything we needed. I ordered some extra bits separately and they also arrived really quickly. The collection process to return the kit was very easy. Highly recommend Home Birth Supplies!
Alice G
2022-09-10
Excellent service!
Excellent service! And queries or questions I had was resolved with a quick phone call. They email you with all the information you’ll need and everything is on time, clean & ready to use and the returns service is really good and easy to use. Unfortunately didn’t end up using the pool as the home birthing unit was understaffed on the day I went into labour but overall I’d highly recommend you pitching your home birthing equipment from home birth supplies.
Stacey Slade
2022-06-14
absolutely incredible
Hired my birthing pool from this company and it was absolutely incredible. The most amazing experience and this pool made it 100x better being able too have a water birth in my own home was unreal, I hired the MiaVia pool and it was perfect, lovely size, so clean and simple too use. Thankyou for making my experience that little bit more amazing🤩💖
Kayleigh Mccormick
2022-11-15
The pool itself was spacious and very comfortable
5 star services, ordered the MiaVia pool on a Wednesday and it was delivered on the Friday. Instructions on the set up and return of the pool were clear and easy to follow. The pool itself was spacious and very comfortable.
Sarah Cramer
2021-03-14
Would highly recommend!
Would highly recommend! Great, helpful customer service. The pool came with everything I needed and was so comfortable and easy to use. I would use this company and pool again and recommend to anyone having a water birth. Thank you again!
A. Oliver
2022-03-25
Cannot recommend enough!
Fantastic service. Everything we needed for our home water birth and resulted in the most amazing birth experience. Cannot recommend enough! Instructions for inflation and folding up afterwards all included. Very easy and clear to follow
Samantha Howard
2022-06-01
Fantastic experience.
Fantastic experience. Easy to book, super helpful customer services. Thank you so much